Please read these terms and conditions carefully before using our service.
Last updated: 30 May 2022

Liability

This product is intended for use on surfboards only. Any damage caused as a result of misuse of this product or outside its’ intended purpose will be the sole responsibility of the purchaser.

Shipping

Australian orders
Depending on the size of your purchase, orders within Australia are shipped via Australia Post. Orders within Australia should arrive within 3-5 business days after the shipping date depending on where you are located.

International orders
For all international orders please contact us at waxfreshofficial@gmail.com for shipping information and for a quote. You will receive all relevant tracking information once we have shipped your purchase.

Returns shipping policy

It is okay to change your mind, so you may return most items in new and unused condition, with original packaging within 14 days of delivery for a store credit. Be sure to contact us within 7 days of receiving your order. If you need to return an item, please email waxfreshofficial@gmail.com and we will organize with you the return of the item, and notify you of your store credit once we have received and processed the returned item. Return shipping in this case is the customer’s responsibility.

If a package and its contents are damaged in transit please photograph the package and its content and notify us immediately at waxfreshofficial@gmail.com so we can follow up with the shipping carrier. Refunds will only be processed for damage to the product that renders it ineffective for use. All damages must be reported within 3 days of delivery, otherwise we are unable to assist after this.

Refunds or store credits are generally processed within 10 days of giving your package to the return shipper. In most cases you will receive a refund / store credit more quickly. This time period includes the transit time for us to receive your return from the shipper, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.

Store credit

Store credit must be used within 60 days.

Privacy

Wax Fresh does not receive any of your credit card details when you pay through PayPal. Any personal details we do get from you (name, address, telephone or email address) will not be disclosed or used for any other secondary purposes.